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Monthly meeting Wednesday October 15

  • 10/15/2014
  • 11:30 AM - 1:00 PM
  • Seasons 52, 2502 East Camelback Road, Phoenix 85016

Registration

  • This option is for members who prepaid for meetings.
  • If you need to pay by check, please fill out the form on the Manual Registration page
  • This option is for members who did not prepay for meetings.

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Payment Acceptance Cost: A Corporate Journey

 

Wednesday, October 15, 2014

11:30 a.m.- 1:00 p.m.

Seasons 52, 2502 East Camelback Road, Phoenix 85016

 

Partial members and guests: $30

Full members: included in annual membership

 

Payment is by PayPal. If you need to pay by check, please register with check payment and then complete the form on the Offline Meeting Registration tab of our web site.

 

 
Learn about the journey Republic Services is taking to mitigate payment acceptance costs.  Due to increasing costs, we needed to understand the cost drivers by payment channel and payment method.  Our goal was to develop and evaluate potential solutions for implementation. The session discusses our journey’s progression and unexpected turns along the way. 

 

Our solutions were developed around 3 categories: influencing behavior of our field staff, influencing customer behavior, and implementing corporate-level measures.  As with all corporates, we faced internal constraints and external factors beyond our control.  The session will discuss solutions we implemented, some that we didn’t, and more that are in progress.

Presenters:   Patti Ritter and Jeff Morley

 

Patti Ritter, CPA, CTP

Senior Treasury Operations Manager, Republic Services

Patti has worked on payment-related initiatives throughout her career at Republic Services. After an initial career in public accounting, she worked in banking for 15 years in accounting, lending, and consumer loan product development and project management.  She has spent the last 13 years in corporate treasury, focused on special projects.

Jeff Morley, CFP

Director, Customer Experience, Republic Services

Jeff Morley is a seasoned customer experience leader, having served in senior call center and investment advisory leadership positions for a major financial services firm for over 20 years. He joined Republic Services 2 years ago as Director of Customer Experience as part of Republic’s strategic initiative to become a truly customer-centric organization. He holds a BA in Economics from Virginia Commonwealth University and is a Certified Financial Planner (CFP).

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